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I Mother Fucking Love BEST BUY!

April 19, 2009

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That up there is the last shot my D60 took before the 19 story plunge… you can see the final time lapse over here on Flickr.  Now onto the good news… Best Buy is going to replace my camera!

I took the remains in to the NoHo BB today in hopes that I could get it replaced.  I checked the terms and conditions of the protection plan that I had bought and saw that it did cover damage from accidental drops (but not damage from war or terrorism… remember that!)  Prepared to have to fight to get my beloved D60 replaced I went in with all the details from the protection plan memorized.  I had thought of taking my Lumix in with me and recording a sales person trying to pitch the protection plan to me as backup, because I know the guy told me that it would cover stuff like this when I bought it but BB has been getting some bad press lately for some shady practices.  I figured I could use video proof of them saying it would be covered in the event they didn’t want to replace it, but I decided against this and would just roll the dice and hope for the best.

I walked in to BB and headed straight back to the returns counter, and saw like 6 people in line… grrrrrrrr.  I finally get my chance to step up to the counter and wanted to do my best to work my charm on the girl working on the other side, but got interrupted twice by assholes waling up to ask questions rather than waiting in line.  Now I’m off my game and I’m nervous.  The girl just stared at me blankly and I handed her the little wallet thing that I was given with my receipt when I bought my D60 and said “Hi, I dropped my camera.” with a smile.  I’m hoping she’ll just say “OK, it’s covered with the protection plan.” before looking at it.  She hands me back the receipt and says I need to talk to one of the Geek Squad guys about a repair.  I kinda jokingly explain that it’s beyond repair, but she says I still need to talk to them.  So I go wait behind some guy asking questions about his ipod and get my shot.

So now it’s my turn… I set the box down on the counter and hand the guy the receipt and just say “Hey, I dropped my camera.”  He says no problem and gives me the run down about sending it out to be repaired and that if it’s not cost effective to repair it, they’ll give me a new one.  I kinda smile and just ask if we can skip all that and just get me a new one because I knew it wasn’t able to be repaired.  That’s when he gave me the odd look and asked how bad it was.  I started to open the box and told him that it fell out a window, I told him it was only 10 stories instead of 19… in my head at the time it seemed like they might be more apt to replace it with half the distance traveled for some reason.  The guy took the remains out of the box and was just taken-a-back by what he was holding.

This is when I start to get nervous… he says he’ll be right back and starts walking around the counter with the corpse of my D60 and goes to a group of BB employees in blue and black shirts.  Everyone just stops and stares.  I don’t know what he was saying to them but I walked over, trying to keep the charm routine going and tell them this is what happens when a D60 tries to take on a 10 story drop.  Turns out the guy was going to bat for me to try to just get it replaced there but it’s policy that it has to be sent out.  No worries, it’s getting replaced… I don’t care!

So the guy puts the remains in a bag, actually dumping the little parts that were in the box into the bag like he’s pouring out a drink, pretty funny.  Couple minutes of entering info into the computer and I’m all set.  While writing this, I actually just got an email from Geek Squad for tracking the status of my “repair” lol.

So moral of the story?  Buy those protection plans people!  How many times have they saved my ass?  I can’t even count anymore.  I’m so fucking glad I dropped the extra $150 on that thing right now, because it’s saving me from having to spend another $600 on a new camera.  Best Buy… I fucking love you man!

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6 comments

  1. thanks for sharing your BestBuy protection plan experience. So, how long did it take for BB to send you the new D60, or did BB send you a $600 BB gift card/check?

    I also bought it and would like to know what will happen, I would hope that I can get a BB gift card/check so that I can buy a newer one 🙂

    thanks for your blog 🙂


    • It only took 4 days to get the email saying it was being replaced. I just went to the store and picked up a new one. The guy did ask me if I just wanted another D60, I’m not sure if that meant they would refund my money, give me a gift card, or if I could buy up to another one. I was still in a bit of shock over the whole thing so I just happily agreed to getting a new D60. Best Buy has never really had a problem with buying up to a higher model for me, so I would assume you could talk them into letting you. Keep in mind that part of the small print on the protection plan states that they only will repair/replace the item twice and then the contract is considered complete. I think this camera might just start acting “weird” 1 month before my plan runs out. 😉


  2. haha usually procedure is we send it off and THEN the svc center calls you telling you to come in for a new one…maybe that gs agent had manager calls, i’m usually the one in the cave NEVER coming out to see daylight…slaving away at disinfecting computers and making them run faster. It’s a great company to work for btw, I love it…been doing it since high school and will maybe move on to something bigger and better after my information security degree at college….thanks for helping me pay for school customers!


  3. Great to hear that you were taken care of. Not enough people realize the value of those plans … until they finally use one. We’re starting a new blog at Best Buy to join the discussion about our brand … good and bad. Would love for you to check it out and maybe share a comment about your great experience.


  4. As great as it worked out for you, look at the price. $150 protection on a $600 item. If BB has < 25% of people take them up on it, they can replace each and every claim and make money on those policies. I'm not sure, but I think that in whatever time frame the plan is for that < 25% of people will take a claim.

    Still, when you need it, it's good to have. Statistically it's a bad bet, though.



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